Privacy Policy

1. Introduction

Dragontail Group 龍尾集團 ("Dragontail," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, AI agents (including Alex), and services.

Because our services involve AI-powered agents and workflow automation, your information may be processed by third-party AI service providers. We are transparent about this processing and committed to working only with providers who maintain high standards of data protection.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, email address, phone number, company name
• Conversation Data: Messages, voice recordings, and transcripts from interactions with our AI agents (including Alex)
• Scheduling Information: Calendar preferences and availability when booking consultations
• Business Information: Details about your business, goals, challenges, and requirements shared during consultations

2.2 Automatically Collected Information

• Usage Data: Pages visited, time spent, interaction patterns
• Device Information: Browser type, operating system, IP address
• Cookies and Similar Technologies: Session data, preferences, analytics

3. How We Use Your Information

We use your information to:

• Provide and improve our AI agent services and website functionality
• Facilitate conversations with Alex and other AI agents
• Schedule and conduct consultations with our team
• Assess fit and customize our services to your needs
• Send relevant communications about our services (with your consent)
• Analyze usage patterns to improve user experience
• Comply with legal obligations and protect our rights

4. Third-Party AI Service Providers

Important Notice: Our AI agents are powered by third-party artificial intelligence service providers. When you interact with our AI agents, your conversation data (including text and voice recordings) is transmitted to and processed by these providers to generate responses.

4.1 Current AI Service Providers

We currently use the following categories of AI service providers:

• Large Language Model (LLM) Providers: Groq, Anthropic (Claude), Mistral, Hugging Face, Ollama
• Real-Time Communication Infrastructure: LiveKit (for voice and video agent interactions)
• Workflow Automation: n8n (self-hosted on our infrastructure)

4.2 Data Processing by AI Providers

These providers process your data solely to deliver AI services to you. We work only with providers who:

• Maintain industry-standard security practices
• Do not use your data to train their models (where applicable and contractually agreed)
• Comply with applicable data protection regulations
• Provide transparency about their data handling practices

Each provider has their own privacy policy governing how they handle data. We encourage you to review their policies if you have specific concerns about third-party processing.

5. Data Retention

We retain your information only as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Conversation Data: Retained for service improvement and quality assurance; you may request deletion at any time
• Contact Information: Retained while you are an active client or prospect; deleted upon request
• Analytics Data: Aggregated and anonymized data may be retained indefinitely for statistical purposes

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption in transit (TLS/SSL) and at rest where applicable
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Secure infrastructure hosted on hardened VPS environments
• VPN-protected administrative access (Tailscale)

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities
• Withdrawal of Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us at office@dragon-tail.com

8. International Data Transfers

Our services and infrastructure are primarily located in the European Union and Asia. If you are accessing our services from outside these regions, your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Note that disabling cookies may limit certain functionality.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by the laws of the jurisdiction in which Dragontail Group operates, without regard to conflict of law principles.